Emailing with Webmail (Back to Content Page)

All Distance Learning students and instructors are automatically set up with an email address. Email is a great way to communicate with your instructors and classmates; you can discuss important information about your class, send attachments and turn in homework.

To begin, select the Webmail tab at the top of page within your class.

Your Webmail will open with both new and old emails showing in the Inbox.

To compose a new email, select the Compose link.

In the To: field type the recipient’s email address.

Click in the Subject filed and enter a subject for the email message. Click in the message field and type your message.

To send an attachment, scroll to the bottom and click the Browse button then locate the file you wish to attach. Finally click ‘Add’ to attach the file.

When your message is ready, click the ‘Send’ button.

About FAQs (Back to Content Page)

FAQs are frequently asked questions that are so common, answers for them have been posted on the Distance Learning site for convenience.

There are two types of FAQs available on the Distance Learning site:

Class FAQs are unique to a particular classroom and deal with specific questions about that class.

System FAQs relate to more general questions about Distance Learning.

Reading Class FAQs (Back to Content Page)

Click FAQs in the Navigation Bar. The FAQ page will appear.

Click the FAQ you want to view. The FAQs screen will refresh with the answer to the FAQ you selected.

Click the ‘Back to FAQ list’ link to select a new FAQ.

Please note that not all classes will have individual FAQ pages. Your instructor will add FAQs as necessary.

Reading Distance Learning FAQs (Back to Content Page)

Click System FAQs in the Member Services menu on the left side of any screen.

The Distance Leaning FAQ list will appear.

Click the FAQ that you want answered. The screen will refresh with the answer to the FAQ you selected.

Click ‘Back to the FAQs’ for more FAQs.

Finding helpful web links (Back to Content Page)

Many instructors set up a Webliography within their online class to provide students with outside websites for additional learning opportunities.

Click ‘Webliography’ in the Navigation Bar. This will display the Webliography page if one has been set up.

Click the category for the links you want to view. The screen will refresh with the contents of that category.

Click the link you want to view. Your web browser will display the link and a brief description of the site.

If You’re Having Trouble (Back to Content Page)

Depending on the nature of your problem, you have two sources of support:

• The Distance Learning Help Desk for technical support
• Your Instructor for classroom support

Contacting the Helpdesk (Back to Content Page)

If you have a problem that relates to the TCC Distance Learning site itself, and not your class material, contact the Help Desk using one of the following three options:

By Ticket: Click the purple ‘Help Desk’ tab above the Navigation Bar.

The Help Desk screen will appear. Click ‘Submit new ticket’ in the Application Links menu.
The ‘Submit a new issue’ screen will appear. Enter a detailed description of the problem you are having and then click ‘Post your issue’. See the image on the following page as reference.

An email will be sent to your Webmail when your ticket has been updated. Please do not reply to this email but to the ticket itself. You can also click on the ‘Help Desk’ tab to view your ticket status at any time.

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By Email: Email us at help@dl.tccd.edu

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By Phone: Call us at (817)515-4357.

Contacting your Instructor (Back to Content Page)

If you are having a problem with the class itself such as grades, test resets or questions about content, please contact your instructor. Instructions for viewing your instructor’s contact information can be found under the section “Communicating with your Instructor and classmates”.